If you are not happy with your purchase, we are here to help. We simply request that you complete the return form (available via this link), email the completed form to firstname.lastname@example.org and we will follow up with you in a timely fashion.
Our goal is your complete satisfaction.
To recap, here are the steps:
- Download the Return Request Form, via this link
- Complete the form
- Email it to us at email@example.com
- We will respond with instructions quickly – and, if you are returning an purchase, please be sure to:
- Include the completed Return Request Form
- Include your original Order Confirmation
- Retain proof of postage
- Track you shipment
- Ensure the return label is securely attached to the outside of the package. If reusing the original packaging, please ensure no other addresses are visible.
- You can return using any parcel service, although we recommend a service that provides a tracking service.
- Please ensure that you obtain proof of postage and retain it until you are refunded. If products are lost in transit, unfortunately we cannot be responsible for cost.
- Please enclose the original order details and original receipt with the product and package securely.
- All refunds will be issued to the original method of payment and in the original currency of purchase. Refunds will be processed as soon as possible after returned item is inspected and approved for return.
- We request that all items are in original packaging with all tags attached and accompanied by the original receipt.
Here are some of the common questions – and answers – we have received:
All returns and exchanges should be sent to:
I Will Survive
c/o Entertainment Retail Enterprises, LLC
2840 W Orange Ave
Apopka, FL 32703